Medical Receptionist
Manage the busy front desk of our family medicine practice, and take care of a variety of administrative and clerical tasks.
About the role
We are seeking a Medical Receptionist to manage the busy front desk of our family medicine practice every day, and to perform a variety of administrative and clerical tasks. You will be the first point of contact for our patients, welcoming everyone who comes through the door and offering administrative support across the practice.
To succeed in this role you should have a pleasant personality, and be able to handle difficult situations and work under pressure, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner while keeping the office running smoothly. Multitasking and stress management skills are essential.
What you will do
- Greet patients and guests who walk through the door.
- Find out what they need, and check them in and out.
- Verify insurance eligibility.
- Answer the phone, schedule appointments and answer patients' questions.
- Maintain comprehensive medical records, as needed.
- Collect payments, and reconcile them at the end of the day.
- Reach out to patients with past-due appointments.
- Check that patient demographics are accurate and up to date in the eClinical EMR.
- Take phone messages and pass them to the right member of staff.
- Listen to voicemails and check the office email.
- Scan and fax documents, and work through the document fax inbox every day.
- Provide letters on request.
What you will bring
- Bilingual in English and Spanish.
- Strong customer service skills.
- Excellent organizational skills.
- Attention to detail.
- Familiarity with basic computer programs, such as Microsoft Office.
Good to have
- Previous medical office experience.
- Familiarity with medical terminology.
- Prior EMR experience.
- Prior use of insurance portals.
Benefits
- Paid time off
Apply
Tell us a little about yourself and your experience. The position is already filled in for you.